![]() ![]() It might just take time to sync all the files.Ĭheck sync options. If cloudHQ is in the process of copying, wait for cloudHQ to the copy data.If cloudHQ is in the process of copying data, then you will see sync events being reported every few seconds.There may be a backlog of data to be copied and the files in questions are in the queue: Verify sync events and check if cloudHQ is in the process of copying data. If the files are uploaded to your target cloud app, but they are still not visible in cloudHQ’s sync events, then go to STEP 6.If files are NOT on the cloud server, then you will need to troubleshoot your desktop sync:.Check that the files are on cloud servers by going to your cloud storage service’s website:.If files and folders in question are NOT shown in events, then the problem might be that files are not being uploaded to cloud storage from your computer.įor example, it could be that desktop sync is stopped and it is not uploading files from your computer to cloud storage. Google Drive Desktop sync troubleshooting If the files are on the cloud server (i.e., you can see them in the browser), then check your desktop sync:.As a first step, you need to first to check to see if the files are on your cloud servers by accessing your account through the cloud service’s website:.For example, it could be your desktop sync is not running. If the files and folders in question are shown in events, then the problem is probably that the target cloud storage app is not downloading data to your computer. If the initial transfer is NOT in progress, click “View Sync Events,” then go to STEP 3:.If the initial transfer is in progress, then please wait for cloudHQ to finish (you will receive an email when everything has been copied): Microsoft server support, NAS support, desktop sync with all the permission and rules from AD or Egnyte.If sync is not started, click on Start All SyncsĬheck if the initial transfer is in progress:.The sync pair specification is shown as follows:Ĭheck the sync status in Sync & Backup tab:. ![]() ![]() The see which folders you have selected to sync do this: For Windows 10: Click on the Start button of your Computer and go to Add or remove programs. Or perhaps, if you are syncing from Dropbox, then it might be that your Dropbox desktop sync did not upload data to Dropbox servers.Ĭheck if you are syncing correct folders. Egnyte ended support for Windows 7, 8, and 8.1 on January 14th, 2020. For example, if you are syncing from Google Drive, then it might be that your Google Drive Desktop sync did not upload data into Google server. If you noticed that certain files are not synced between your cloud apps, it’s probably because files are not on the cloud servers of your cloud provider. ![]()
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